Schedulista allows you to manage your appointments directly on your calendar or through the mobile app. You can cancel any appointments you've set, any appointments another provider has set on your calendar, or any appointments clients have booked through the online scheduler.
You can also cancel a single occurrence or a whole series of repeating appointments.
Key points about cancelling appointments
Cancelling appointments removes them from your calendar, the appointment history on the client's record, and from any appointment reports
Clients will be sent a cancellation notification via email if they have an email address on their client record
Cancelled appointments cannot be recovered; be sure you want to cancel
If payment was taken when a client booked an appointment online, and the appointment is cancelled before the appointment date & time or on the same day of the appointment, the payment will automatically be refunded in full
Clients can also cancel their appointment(s) online based on the cancellation policy you set for your business account. You can disable online cancellation if you'd prefer to cancel any appointments on your own.
Cancelling an appointment
You can also cancel appointments on the Schedulista mobile app.
(1) Go to your Calendar
(2) Locate the appointment you want to cancel
(3) Click on the appointment to open/edit
(4) On the Edit Appointment dialog, click the Cancel Appointment link
(5) A prompt will appear to confirm that you want to cancel. The Reason for cancellation field allows you to add a personal message to the cancellation notification sent to the client.
(6) Click Yes
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