For your convenience in Schedulista, if a client has paid for an appointment then cancels online, their payment will be refunded in full. This applies to a full service payment or deposit paid at the time they scheduled their appointment.

As a provider, if you cancel a paid appointment on your or another provider's calendar prior to the scheduled appointment time or the same day of the appointment, it will also trigger a full automatic refund of the payment.

If an appointment is deleted from a calendar after the date of the appointment has passed, it will not trigger a refund.  You would need to manually refund the client through your Stripe account if needed.

Credit card capture payments

If you've manually created a payment on a captured credit or debit card on file, you will need to manually issue a refund through Stripe. Learn more on this here.

keywords: refund, appointment, pay, payment, deposit, cancel, canceled, cancelled, cancellation

Did this answer your question?