There are three elements to making appointments available to clients on your scheduler: service duration, appointment times, and availability.

If you set specific appointment times and they aren't showing on your scheduler, it's likely because your availability hasn't been set to support those times, or there is not enough availability to support the duration of a specific service.

Contents in this article:

  • Service duration
  • Appointment times
  • Availability 

Service duration

Duration is the length of an appointment for a specific service.  You can set or adjust the standard duration for your services when adding or editing a service on the Services / Classes / Events settings page.

When clients schedule an appointment, they first select the service they are interested in so the system is aware of how much time is needed for the appointment to locate available times in your schedule. 

For example, if your service is 1 hour long, the system will first look for everywhere in your schedule (work hours and booked appointments) where one hour is available.

Appointment times

Appointment times can be set by a scheduling interval (e.g., "every 30 minutes") or by setting specific appointment times.  You can learn more about the options here

When you set specific appointment times or a specific times override for specific services, you define when you want your appointment times to appear.

Specific times for all services

Specific times override for a specific service

Availability

Availability ("work hours") is the amount of time each day you are available to offer services and support appointments.  You can manage and adjust your availability on your Calendar

Managing availability on your Calendar

Setting availability

For example, if you decide to start offering appointments on Saturdays at 9:00 am, 10:30 am, 12:00 pm, and 2:00 pm, you'll want to make sure that you set work hours starting at 9:00 am on Saturdays to support those appointments.

Setting work hour end times

For your end time, make sure you include enough time to support the duration of the last appointment you want to offer.  Clients never see your work hours.  They only see available appointment times based on your work hours.

If you'd like to offer an appointment at 5:00 pm for a service that is 1 hour long, you'll need to set your work hours to end at 6:00 pm to support that appointment time.

keywords: specific times, appointment, appointments, availability, work hours, manage, not showing

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