Schedulista is designed to allow your clients to book appointments themselves online. Clients can also cancel their appointment online based on the cancellation policy you've set for your business account. You can disable online cancellation if you'd prefer to cancel any appointments on your own.
If clients will miss an upcoming appointment, class, event, or group meeting, you can mark them as a "no-show". This will also allow you to easily charge a card on file for a no-show fee, if you take payments via Stripe.
You can also mark upcoming no-shows in the mobile app.
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Note about marking upcoming appointments as no-shows
You can only mark an upcoming appointment or attendee in an upcoming class as a no-show if the appointment can no longer be cancelled online by the client.
If your online cancellation policy is set to Client not allowed to cancel, you can cancel any upcoming appointment or attendee in an upcoming class at any time. If your cancellation policy is set to Cancel any time, you will not be able to mark an upcoming appointment as a no-show.
Upcoming appointment
If a client will be unable to attend a single standalone appointment, for whatever reason, you can cancel the appointment and mark it as a no-show.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
Note: If the client previously paid while booking their appointment,
there will not be an option to charge the card on file for a no-show
fee. Instead, you will have the option to refund the client's
payment or not.
(1) Go to the Calendar
(2) Click on the appointment you want to mark to open/edit it
(3) Click Cancel Appointment
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes
(6)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee
Note: If your Stripe account is set to send receipts to a client for
payment, the client will be sent a receipt for the no-show charge.
(7)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(8)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(9) Click Save
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Go to the Calendar
(2) Click on the appointment you want to mark to open/edit it
(3) Click Cancel Appointment
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(6)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(7) Click Save
Upcoming occurrence in a repeating appointment series
If a client will miss a single appointment/occurrence in an ongoing repeating series of appointments, for whatever reason, you can cancel the appointment and mark it as a no-show.
Note: Applying the "cancel all future appointments" option when
cancelling an upcoming occurrence in an ongoing repeating series
will disable the mark as no-show option. Only single occurrences
can be marked as a no-show.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
Note: If the client previously paid while booking their appointment,
there will not be an option to charge the card on file for a no-show
fee. Instead, you will have the option to refund the client's
payment or not.
(1) Go to the Calendar
(2) Click on the appointment you want to mark to open/edit it
(3) Click Cancel Appointment
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes
(6)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee
Note: If your Stripe account is set to send receipts to a client for
payment, the client will be sent a receipt for the no-show charge.
(7)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(8)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(9) Click Save
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Go to the Calendar
(2) Click on the appointment you want to mark
(3) Click Cancel Appointment
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(6)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(7) Click Save
Attendee in an upcoming class
If a client scheduled as an attendee in a class and will miss a class appointment/occurrence, for whatever reason, you can cancel the appointment and mark it as a no-show.
Note: An entire class cannot be marked as no-show. Each individual
attendee would need to be marked separately.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
Note: If the client previously paid while booking their appointment,
there will not be an option to charge the card on file for a no-show
fee. Instead, you will have the option to refund the client's
payment or not.
(1) Go to the Calendar
(2) Click on the class with the attendee you want to mark
(3) Click X next to the attendee to remove them from the class
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes
(6)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee
Note: If your Stripe account is set to send receipts to a client for
payment, the client will be sent a receipt for the no-show charge.
(7)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(8)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(9) Click Remove
(10) Repeat Steps 3-9 for all necessary attendees
(11) Click Save
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Go to the Calendar
(2) Click on the class with the attendee you want to mark
(3) Click X next to the attendee to remove them from the class
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) By default, the client is sent email notification of the cancellation for no-show. To choose not to send, click the green Yes button next to Send notification? to change it to No.
(6)(optional) If you choose to send notification to the client, you can also opt to send a customized personal message on the notification email. Click the No button to change it to a green Yes, then fill in the text field for the message.
(7) Click Remove
(8) Repeat Steps 3-7 for all necessary attendees
(9) Click Save
Related articles:
About No-Shows in Schedulista
Mobile app: Marking upcoming no-shows in Schedulista
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