Available in mobile app version 7.4.0 and above
Schedulista is designed to allow your clients to book appointments themselves online. Clients can also cancel their appointment(s) online based on the cancellation policy you've set for your business account. You can disable online cancellation if you'd prefer to cancel any appointments on your own.
If clients miss an appointment, class, event, or group meeting, with or without notification, you can mark them as a "no-show". This will also allow you to easily charge a card on file for a no-show fee, if you take payments via Stripe.
You can also mark past no-shows in the web app.
Contents:
Past appointment
If a client has missed a single standalone appointment, for whatever reason, you can cancel the appointment and mark it as a no-show.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
(1) Locate and tap on the appointment on the Calendar tab
(2) On the Appointment details page, scroll to the bottom and tap Cancel Appointment
(3) Tap the toggle next to No-show? to to turn it on
(4)(optional) If you want to charge a no-show fee, tap the toggle next to Charge No Show?
(5)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or tap on the Other option to set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can tap on the Other option to set a custom amount to charge for the no-show fee
(6) Tap Save
Note: Because the appointment is in the past, the client will not
be sent a cancellation notification. If your Stripe account is
set to send receipts to a client for payment, the client will be
sent a receipt for the no-show charge.
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Locate and tap on the appointment on the Calendar tab
(2) On the Appointment details page, scroll to the bottom and tap Cancel Appointment
(3) Tap the toggle next to No-show? to to turn it on
(4) Tap Save
Note: Because the appointment is in the past, the client will not
be sent a cancellation notification.
Past occurrence in repeating appointment series
If a client has missed a single appointment/occurrence in either a past repeating series of appointments or in an ongoing repeating series of appointments, for whatever reason, you can cancel the appointment and mark it as a no-show.
Note: Applying the "Update all future appointments" option when
cancelling a past occurrence in a past or ongoing repeating
series will disable the "No-show?" option. Only single
occurrences can be marked as a no-show.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
(1) Locate and tap on the appointment on the Calendar tab
(2) On the Appointment details page, scroll to the bottom and tap Cancel Appointment
(3) Tap the toggle next to No-show? to to turn it on
(4)(optional) If you want to charge a no-show fee, tap the toggle next to Charge No Show?
(5)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or tap on the Other option to set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can tap on the Other option to set a custom amount to charge for the no-show fee
(6) Tap Save
Note: Because the appointment is in the past, the client will not
be sent a cancellation notification. If your Stripe account is
set to send receipts to a client for payment, the client will be
sent a receipt for the no-show charge.
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Locate and tap on the appointment on the Calendar tab
(2) On the Appointment details page, scroll to the bottom and tap Cancel Appointment
(3) Tap the toggle next to No-show? to to turn it on
(4) Tap Save
Note: Because the appointment is in the past, the client will not
be sent a cancellation notification.
Attendee in past class
If a client scheduled as an attended in a class has missed a class appointment/occurrence, for whatever reason, you can cancel the appointment and mark it as a no-show.
Note: An entire class cannot be marked as no-show. Each individual
attendee would need to be marked separately.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
(1) Locate and tap on the class on the Calendar tab
(2) Scroll down to the list of Attendees in the class
(3) Tap the red minus (-) icon next to the attendee to remove them from the class
(4) Tap Yes to confirm you want to remove the attendee from a past class
(5) Tap the toggle next to No-show? to to turn it on
(6)(optional) If you want to charge a no-show fee, tap the toggle next to Charge No Show?
(7)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% of the price of the service,
50% of the price of the service,
or tap on the Other option to set a custom amount to charge for the no-show fee
If the service does not have a set price on it, you can tap on the Other option to set a custom amount to charge for the no-show fee
Note: If your Stripe account is set to send receipts to a client for
payment, the client will be sent a receipt for the no-show charge.
(8) Tap Remove
(9) Repeat Steps 3-8 for all necessary attendees
(10) Tap Done to close the class
No payment or no card on file
If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.
(1) Locate and tap on the class on the Calendar tab
(2) Scroll down to the list of Attendees in the class
(3) Tap the red minus (-) icon next to the attendee to remove them from the class
(4) Tap Yes to confirm you want to remove the attendee from a past class
(5) Tap the toggle next to No-show? to to turn it on
(6) Tap Remove
(7) Repeat Steps 3-6 for all necessary attendees
(8) Tap Done to close the class
Related articles:
Mobile app: About No-Shows
Mobile app: Marking upcoming no-shows in Schedulista
Marking past no-shows in Schedulista
Mobile app: No refunds
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