Available in mobile app version 7.4.0 and above
If clients miss an upcoming appointment or class you can mark them as a "no-show". You can also mark clients as no-shows in the web app.
If you capture credit card info via Stripe, this will also let you easily charge a card on file for a no-show fee. If a client paid at the time of booking then you will have the option to refund them
How to mark clients as no-shows
You can only mark an upcoming appointment or attendee in an upcoming class as a no-show if the appointment can no longer be cancelled online by the client.
If your online cancellation policy is set to Client not allowed to cancel, you can mark the client as a no-show at anytime. If your cancellation policy is set to Cancel any time, you will not be able to mark an upcoming appointment as a no-show.
(1) Locate and tap on the appointment on the Calendar tab
(2a) If the appointment is not a class, scroll to the bottom and tap Cancel Appointment
(2b) If the appointment is a class, click the "-" sign next to the attendee you want to mark as a no-show.
(3) Tap the toggle next to No-show? to to turn it on
(4)(optional) If you want to charge a no-show fee, tap the toggle next to Charge No Show?
(5)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% or 50% of the price of the service or a custom amount.
Related articles:
keywords: no-show, no show, mark, appointment, class, attendee, absent, absence, cancel, cancelation, cancellation, fee