Schedulista is designed to allow your clients to book appointments themselves online. Clients can also cancel their appointment(s) online based on the cancellation policy you've set for your business account. You can disable online cancellation if you'd prefer to cancel any appointments on your own.

If clients miss an appointment, class, event, or group meeting, with or without notification, you can mark them as a "no-show". This will also allow you to easily charge a card on file for a no-show fee, if you take payments via Stripe.

You can also mark past no-shows in the mobile app.

Contents:

Past appointment

If a client has missed a single standalone appointment, for whatever reason, you can cancel the appointment and mark it as a no-show.

Credit or debit card on file

If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.

(1) Go to the Calendar

(2) Click on the appointment you want to mark to open/edit it

(3) Click Cancel Appointment

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes

(6)(optional) Charging the card on file for a no-show fee

  • If the service has a set price on it, you can choose to charge 100% of the price of the service,


    50% of the price of the service,


    or set a custom amount to charge for the no-show fee

  • If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee

(7) Click Save

Note: Because the appointment is in the past, the client will not
be sent a cancellation notification. If your Stripe account is
set to send receipts to a client for payment, the client will be
sent a receipt for the no-show charge.

No payment or no card on file

If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.

(1) Go to the Calendar

(2) Click on the appointment you want to mark to open/edit it

(3) Click Cancel Appointment

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5) Click Save

Note: Because the appointment is in the past, the client will not
be sent a cancellation notification.

Past occurrence in repeating appointment series

If a client has missed a single appointment/occurrence in either a past repeating series of appointments or in an ongoing repeating series of appointments, for whatever reason, you can cancel the appointment and mark it as a no-show.

Note: Applying the "cancel all future appointments" option when 
cancelling a past occurrence in a past or ongoing repeating
series will disable the mark as no-show option. Only single
occurrences can be marked as a no-show.

Credit or debit card on file

If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.

(1) Go to the Calendar

(2) Click on the appointment you want to mark to open/edit it

(3) Click Cancel Appointment

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes

(6)(optional) Charging the card on file for a no-show fee

  • If the service has a set price on it, you can choose to charge 100% of the price of the service,


    50% of the price of the service,


    or set a custom amount to charge for the no-show fee

  • If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee

(7) Click Save

Note: Because the appointment is in the past, the client will not
be sent a cancellation notification. If your Stripe account is
set to send receipts to a client for payment, the client will be
sent a receipt for the no-show charge.

No payment or no card on file

If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.

(1) Go to the Calendar

(2) Click on the appointment you want to mark to open/edit it

(3) Click Cancel Appointment

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5) Click Save

Note: Because the appointment is in the past, the client will not
be sent a cancellation notification.

Attendee in past class

If a client scheduled as an attendee in a class has missed a class appointment/occurrence, for whatever reason, you can cancel the appointment and mark it as a no-show.

Note: An entire class cannot be marked as no-show. Each individual 
attendee would need to be marked separately.

Credit or debit card on file

If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.

(1) Go to the Calendar

(2) Click on the class with the attendee you want to mark

(3) Click X next to the attendee to remove them from the class

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes

(6)(optional) Charging the card on file for a no-show fee

  • If the service has a set price on it, you can choose to charge 100% of the price of the service,


    50% of the price of the service,


    or set a custom amount to charge for the no-show fee


  • If the service does not have a set price on it, you can set a custom amount to charge for the no-show fee

Note: If your Stripe account is set to send receipts to a client for 
payment, the client will be sent a receipt for the no-show charge.

(7) Click Remove

(8) Repeat Steps 3-7 for all necessary attendees

(9) Click Save to close the class

No payment or no card on file

If you are not taking payments online via Stripe, or if you are taking payments but you don't have a card on file for the client, the option to charge a no-show fee will not be available.

(1) Go to the Calendar

(2) Click on the class with the attendee you want to mark

(3) Click X next to the attendee to remove them from the class

(4) Click the No button next to Mark as no-show? to change it to a green Yes

(5) Click Remove

(6) Repeat Steps 3-5 for all necessary attendees

(7) Click Save to close the class

Related articles:

  • About No-Shows

keywords: no-show, no show, mark, appointment, class, attendee, absent, absence, cancel, cancelation, cancellation, fee

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