If you have multiple service providers that offer the same service(s), clients will be able to choose between them when scheduling an appointment.

The default setting will allow your clients to either choose their own provider or "No preference -- see all available times".

Have the system automatically choose a service provider

If you don't want your clients to choose their own provider but would rather a provider be chosen for them, you can do so by

(1) Go to Settings > Scheduling Policies

(2) Scroll down to the Choosing Providers section.

(3a) Select Chooses randomly; or

(3b) Select Chooses based on a configurable ordering

Random choice works like the "No preference" option. Clients will see all available times and the system will select a provider based on who is available at that given time.

Configurable ordering refers to the order that you have your users in on your Users list.

In our salon example, if Stephen, Linda, and Casey all provide the same service and are all available at the selected appointment time, Stephen would be selected since he is at the top of the list.

(4) Click Save at the bottom of the page

keywords: provider, choose, select, random, preference, order, configurable ordering, user list

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