Schedulista integrates payment processing services from Stripe to offer businesses the ability to take payments when clients book appointments, classes, or events online.*
You are not required to take payments, if you prefer. If you choose to, Schedulista only directly integrates with Stripe as the processor at this time.
For support with payments or payouts (transfers to your associated bank account), you must contact Stripe directly through your Stripe account.
* Stripe and the ability to take payments are not available in every country. You can see supported countries here.
Note about Stripe support contact
For your security and privacy, you must be signed into your Stripe account for Stripe to authenticate your communication to discuss any specific details about your account.
Schedulista relationship with Stripe
Stripe is a separate third-party service. When you sign up with Stripe, you create a separate relationship from your Schedulista account and subscription.
All payment processing and fund transfers are done by Stripe. Schedulista has no access to funds and does not take a cut from any payments.
While Schedulista integrates Stripe's services, we are otherwise unaffiliated with Stripe as a company. We can offer aid with the software integration of Stripe with Schedulista, but for your security, we are not able to speak with Stripe on any specifics of your Stripe account.
Contacting Stripe support
Updated August 14, 2024
When signed into your Stripe account, you can contact Stripe Support in three ways: send an authenticated email message, online chat with a support agent, or request for Stripe support to contact you by phone.
(1) Sign into your account at https://dashboard.stripe.com/
(2) Click on the Help (Question Mark) icon in the top right of your dashboard
(3) Select Support articles from the drop-down menu
(4) On the Support page, click the Contact support link on the lower right
(5) A Stripe Support chat window will pop up with a field to chat/search
(6) Do a search for your issue and the chat will suggest a support article that might help address your issue. If not, click No.
(7) Click Contact support agent
(8) (optional) If you have more than one account on your Stripe login, select the appropriate account from the menu, then click Submit
(9) Select a support topic from the menu, then click Submit
(10) Click one of the contact options:
Live chat for an online conversation
Receive a call to leave your phone number and have Stripe support contact you by phone
Email to send an authenticated message
Restart the chat to start all over again
Each option lists the current expected wait time for response.
Note: Not all contact options may be available in every supported country.
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