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Multiple locations for a single service provider
Multiple locations for a single service provider

For a single user working at two or more locations

Matt Tucker avatar
Written by Matt Tucker
Updated over a week ago

If you are a single service provider who works from multiple business locations, the best way to allow clients to select between your locations is to create a different user / calendar for each location.


Adding a second location

(1) Go to Settings > Users

(2) Click Add user to create a new user account (i.e. location).

(3) Fill out or edit your Personal Details

You can add the location as part of the user name. Using just the First name field is often best for this.  You can also add a photo of yourself or the location and provide information about the location in the Bio section. 

You can use the same email address as your other user account(s) if you wish.  Though, if you'd like to sync each calendar up to external calendars, you'll want to have separate logins with different email addresses for each. 

(4) Fill out the Work Schedule section to reflect the hours you are going to be available at this location

(5) Click Save at the bottom of the page

What clients see

Now, when a client goes to your scheduler and selects a service, they will be able to select their preferred location.

Having separate services for each location (optional)

Another option for setting up multiple locations involves creating categories of services for each location. This way clients can select a service associated with a particular location and then select an available time for that location.

After you have added a user account for each location (instructions in the section above), click the Settings tab and click Services / Classes / Events

You will want to create a category for each of your locations and then add the services that you will provide at each location.

While creating new services and editing existing services, you will want to make sure that you select the appropriate "provider" for each service. 

In this example, I want to make sure my "North Seattle" provider is checked as this is a "North Seattle" service.

Now when a client goes to your scheduler, they can select a service for a particular location and then go to the "Choose a Time" page to select an available time for that location.

Is there an extra cost for this?

By adding an extra user account, you will automatically be considered a multi-provider business which is a higher monthly rate. If you are a single user who is adding additional user accounts to satisfy multiple locations, we are happy to offer you a discount so you will continue to pay the single-provider rate.

Just email us at or call us after you subscribe and we can apply the discount to your account.

Showing your business address(es)

If you've created separate services for each of your locations, you can use the Location feature on your services to define the address for each.  This will include the address for the service and a Google Map of the location on the appointment summary page and in the confirmation & reminder emails.

Add a custom message for specific services

You can include information about a service or your business in a custom message that is specific to the service in the confirmation and reminder emails. The message will also appear on the appointment summary page in the scheduler.

Read more on custom messages here.

keywords: locations, multiple, single provider, single user, calendars, offices

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