Schedulista's automated confirmation and reminder emails provide clients with the basic appointment information for their records. An online summary page with this information can also be accessed from the optional text/SMS appointment reminders.

You can add a custom message to the emails and the appointment summary page for a specific service or specific services to provide clients with additional information specific to your business. You can also add a general custom message for all services.

Contents:

You can use limited HTML markup to add links or style the text in the custom message.

When you paste a URL (ex. https://www.schedulista.com) into the custom message override field and save, it will automatically convert to a link on the summary page and in the emails. You can also use the HTML anchor tags (<a>) to hyperlink words.

e.g.:

displays like this: Click here

To format your text, the following markup is available: Bold (<b>), Strong Importance (<strong>), Italicize (<i>), Emphasize (<em>), Underline (<u>), Strikethrough (<s>)
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You can also add unordered lists (with bullets) or ordered lists (with numbers) using the <ul> and <ol> HTML tags.

The custom message override will be added to the online summary page and the emails for the specific service or services you select. More on the basic information already included and any limitations for custom messages here.

(1) On the web app: Go to Settings > Confirmations, Reminders, Notifications

On the mobile app (version 7.3 and above): Tap on Confirmations, Reminders, Notifications under the Configure section on the Settings tab

(2) Scroll down to the Custom Message section

(3) Click or tap the Add button next to Add custom message for specific services

(4) Select your specific service from the drop-down menu

If your message applies to more than one specific service, you can select multiple services from the drop-down menu. To remove a service from the message, click the "x" in the service tile in the Select Services field.

(5) In the new field, enter your message

(6) (optional) Repeat steps 4 through 6 to add custom messages to each additional service you would like

(7) On the web app: Click Save at the bottom of the page

On the mobile app: Tap Save at the bottom of the page and then tap Close at the top of the page to get back to the Settings tab

You can preview what the custom message will look like on the confirmation email and/or on the reminder email.

To preview the message for the confirmation email, click or tap the Preview Confirmation link below the custom message field in the specific service override.

To preview the message for the reminder email, click or tap the Preview Reminder link below the custom message field in the specific service override.

A dialog with the contents of the email will appear.

The preview uses (1) the first name on your user account as the example for the client's name; uses (2) the first service on your list of services as the example of the service booked; and uses (3) the name of the first user on your Users list as the example for the provider's name.

You can reorder your Users/Calendars list and/or your Services list to see different options in the preview, if you need.

Click or tap the Ok button to close the preview dialog.

Only one custom message override applies to a specific service at one time. If you have a specific service added to multiple custom message overrides, only the message in the override highest on the list with that service added will apply.

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