Schedulista offers the ability to take payments through integration with Stripe. Once your Stripe account is setup and connected, you will be able to accept payments by credit and debit card when clients book online. Credit card capture allows you to store a card on file on your Stripe account and manually charge the card at a later time.

If a client cancels an appointment online, or your cancel an appointment for a client, they can be refunded their payment. You can also manually issue refunds through Stripe.

You can help a client trace a refund through their card issuing bank, if they need.

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Refund basics

Refunds can be issued automatically or manually, depending on the payment method. Refunds can typically take 5-10 days to post back to a client's card account, sometimes longer, depending on the issuing bank of the card.

Automatic refunds:

  • When you require payment when clients schedule online, cancelling an appointment before the appointment start time will trigger a full automatic refund.

Manual refunds:

  • When you use the credit card capture payment option and you've manually charged a captured card through Stripe, cancelling an appointment does not automatically trigger a refund. You would need to manually refund the payment, partial or in full, through your Stripe account.

Tracing refunds on Visa or Mastercard

If a client asks about the status of their refund and they paid with a Visa or Mastercard, you can get an Acquirer Reference Number (ARN) on the payment transaction in your Stripe account.

You can give the ARN to the client to provide to their bank to trace the refund status. The ARN is typically available 3 days after the refund was issued. More from Stripe on ARNs here.

Note: You cannot directly track the refund for the client. They would 
need to provide the ARN to their bank to trace the status.

Tracing refunds on cards from other networks

If a client asks about the status of their refund and they paid with a card from another network (AMEX, Discover, Diners Club, JCB, China UnionPay, etc.), you might be able to request a System Trace Audit Number (STAN) from Stripe to provide the client to trace their refund. More from Stripe on STANs here.

Note: You cannot directly track the refund for the client. They would 
need to provide the STAN to their bank to trace the status.

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