Updated October 14, 2024
Schedulista provides online appointment scheduling software for your business or organization to allow your clients to book with you 24/7.
We work with Stripe to offer the ability to take payments online. All payments are tied to appointment scheduling. This is an optional feature; you are not required to take payments.
If you opt to take payments, all are processed and collected by Stripe and then transferred to the bank account you've set on your Stripe account. How often those funds are paid out depends on the country, as well as the industry, you are in.
Note: Schedulista offers integration with Stripe services to take payment through the online scheduler. A Stripe account is a direct relationship between Stripe and your business separate from Schedulista.
Stripe refers to the transfer of funds as a payout.
Payouts are transferred to your bank account based on the day a payment was authorized, if you require clients to pay while booking, or the day you manually charge a card on file through Stripe, if you use credit card capture for payment.
You can read more about the automatic payout schedule from Stripe here.
Contents:
Payouts - positive and negative Stripe balances
At the end of each day, Stripe looks at the balance of your account through any payments and possible refunds.
If the balance is positive, they will transfer the amount of the balance to your associated bank account.
If the balance is negative, they will request funds from your bank account in the amount to bring the balance of your Stripe account back to zero for that day.
First payout
You should expect your first bundled payout around 7 calendar days after your first successful payment is received during scheduling or after the first time you've manually charged a captured card on file through Stripe, whichever is first. With certain industries, the first payout can take up to 14 calendar days. In some countries, like Brazil, the first payout can take up to 30 calendar days.
You can see more on the first payout from Stripe here.
Common payout schedules
These payout schedules are current as of September 2024. You can check with Stripe on their most current payout information here.
After your first successful payment is received and paid out, payouts will occur on a regular rolling schedule every certain number of days based on your location. The majority of countries are on a 7-calendar-day rolling schedule.
Most banks will make funds from payouts available as soon as they are received. Some banks may take extra days to post funds to your account. Check with your bank on their specific deposit availability process.
Minimum payout amounts: Stripe has a minimum payout amount for each supported country. You can see more on the minimums here.
Instant payouts: Stripe offers an instant payout option for eligible businesses. More on instant payouts here.
Note: New Stripe business accounts are not immediately eligible for instant payouts.
2-business-day rolling schedule
Countries: Australia, United States (except businesses in higher-risk industries)
Payouts containing payments processed 2 business days prior. Weekend days do not count as business days.
e.g., Payment made and processed on Tuesday will be transferred on Thursday. Payment made and processed on Friday will be transferred on the following Tuesday. Payment made on Saturday or Sunday will be processed on the following Monday and transferred on Wednesday.
3-business-day rolling schedule
Countries: (select businesses) Canada; Mexico; countries in Europe, including the United Kingdom
Stripe offers an accelerated payout schedule in Europe, the United Kingdom, Canada, and Mexico that could reduce the payout schedule to 3 business days for select businesses that meet their criteria. You can learn more about this here.
Payouts containing payments processed 3 business days prior. Weekend days do not count as business days.
e.g., Payment made and processed on Monday will be transferred on Thursday.
4-business-day rolling schedule
Countries: New Zealand
Payouts containing payments processed 4 business days prior. Weekend days do not count as business days.
e.g., Payment made and processed on Monday will be transferred on Friday.
5-business-day rolling schedule
Countries: India, United Arab Emirates; Brazil [international charges only]
Payouts containing payments processed 5 business days prior. Weekend days do not count as business days.
e.g., Payment made and processed on Monday will be transferred on the following Monday.
7-business-day rolling schedule
Countries: Thailand
Payouts containing payments processed 7 business days prior. Weekend days do not count as business days.
e.g., Payment made and processed on Monday will be transferred on the Wednesday of the following week.
7-calendar-day rolling schedule
Countries: All countries unless otherwise noted above or below.
Payouts containing payments processed 7 calendar days prior. Weekend days do count as calendar days.
e.g., Payment made and processed on Monday will be transferred on the following Monday.
Note: Stripe offers an accelerated payout schedule in Europe, the United Kingdom, Canada, and Mexico that could reduce the payout schedule to 3 business days for select businesses that meet their criteria. You can learn more about this here.
14-calendar-day rolling schedule
Countries: High(est) risk businesses not on the restricted business list
Payouts containing payments processed 14 days prior. Weekend days do count as calendar days.
e.g., Payment made and processed on June 1st would be transferred on June 15th.
30-calendar-day rolling schedule
Countries: Brazil [excluding international charges]
Payouts containing payments processed at least 30 days prior. Weekend days do count as calendar days.
e.g., Payment made and processed on July 1 will be transferred on July 31st.
Weekly schedule - Japan
Countries: Japan
Payouts are made weekly and contain payments received and processed between 4-11 days prior. The day of the week to get your payout can be selected.
e.g., If Wednesday is the selected payout day, payments processed between Sunday and Saturday are paid out the following Wednesday.
Fixed weekly or monthly schedules
Countries: All countries
Payouts can be fixed to the same day of the week on a weekly schedule or the same day of the month on a monthly schedule. Any payment set between the 29th-31st day will pay on the last day of a shorter month. (e.g. February 28th)
Note: A fixed schedule does not change the standard availability of payouts per each country and industry. If it would normally take 2 days for funds to become available, it will still take that time on a fixed schedule. If Friday is your fixed weekly payout day, a payment on Thursday would transfer in the payout on Friday of the following week.
Higher-risk industries
Some business industries are considered higher risk for the possibility of fraudulent activity. High-risk businesses in Australia and the U.S. will remain on the 7-calendar-day rolling payout schedule while Stripe monitors business activity for a short period to evaluate the risk. Some high-risk businesses may qualify for the 2-day rolling schedule.
Some businesses in highest risk industries that aren't on the restricted business list may be subject to a 14-calendar-day rolling payout schedule.
You can contact Stripe to check on the risk status of your business.
Time zone difference
All payments and payouts are processed according to UTC time. As a result, the processed date may not be the same as your local time zone.
Checking on payments and payouts through Stripe
You can review lists of your payments and payouts through your Stripe account dashboard.
Payments
See the list of your payments, including:
Succeeded payments - authorized and funds captured/collected
Refunded payments - Both returned payments or payment authorizations reversed
Uncaptured payments - authorized payments that funds haven't been captured/collected from the client's bank yet)
Failed payments - Declined payment attempts or failures to capture/collect funds from client's bank on authorized payments
As of October 2024:
(1) Sign into your Stripe account
(2) On your Stripe dashboard, click on Transactions on the menu on the left
Payouts
As of October 2024:
(1) Sign into your Stripe account
(2) On your Stripe dashboard, click on Balances on the menu on the left
(3) Click on Payouts on top menu on the Balances page
For any questions regarding payments and payouts, you can contact Stripe support directly through your Stripe account dashboard.
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