All payments and transfers are processed through Stripe. For payment support, you must contact Stripe directly.
Stripe must authenticate your communication to discuss any specific details about your account. You will need to be signed into your Stripe account. If you are not, it will prompt you to sign in.
Contents in this article:
- Send authenticated message
- Online chat
- Phone support
Send authenticated message
You can contact Stripe support directly through authenticated message here. Or follow the steps below.
(1) Sign into your account at https://stripe.com/
(2) Click on the Book icon in the upper right of your dashboard
(3) Select Support from the drop-down menu
(4) Click the Contact us link under Can't find your answer? on the support page
(5) Fill in the contact form
(6) Click Send
When signed into your Stripe account, you will also have the option to chat with a support representative. On the Support page, click the blue Chat with us button in the lower right corner.
In the chat window, enter your name and ask a question to start the chat.
You can relay a message to Stripe support to have them contact you by phone to discuss any issue you are having with your account.
When signed into your Stripe account, click the green Talk to us button in the lower right corner of the Support page.
Enter your first name and phone number in the form and offer a brief description of your issue. The form will display the anticipated time to expect a return call from Stripe support.
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