If you take payments online through your Schedulista scheduler, all payments are processed through Stripe.

For support with payments or payouts (transfers to your bank accounts), you must contact Stripe directly through your Stripe account.

Keys

  • contact Stripe support by authenticated email, online chat, or request a call by phone (see below)

Note: For your security and privacy, you must be signed into your Stripe account for Stripe to authenticate your communication to discuss any specific details about your account.

Schedulista relationship with Stripe

Stripe is a separate, third-party service. When you sign up with Stripe, you create a separate relationship.

While Schedulista integrates Stripe's services, we are otherwise unaffiliated with Stripe as a company. We can offer aid with the software integration of Stripe with Schedulista, but for your security, we are not able to speak with Stripe on any specifics of your Stripe account.

Send authenticated email

You can contact Stripe support directly through authenticated email here.  Or follow the steps below.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the top right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Send email button on the Contact us page

(6) Fill in the contact form

(7) Click Send

Online chat

When signed into your Stripe account, you will also have the option to chat with a support representative.

Note: The chat option may not be available in every country.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the top right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Start a chart button on the Contact us page

(6) In the chat window, enter your name and ask a question to start the chat

The form will display the anticipated time to expect a chat response from Stripe support.

Phone support

You can request for Stripe support to contact you by phone to discuss your account.

Note: The call request option may not be available in every country.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the upper right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Talk to us button on the Contact us page

(6) Enter your first name and phone number in the form and offer a brief description of your issue

The form will display the anticipated time to expect a return call from Stripe support.

Learn more about Stripe integration:



keywords: payments, credit card, funds, transfers, Stripe, support, help, account, contact, refunds, disputes, chargebacks

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