All payments and transfers are processed through Stripe. For payment support, you must contact Stripe directly.
Stripe must authenticate your communication to discuss any specific details about your account.
Contacting Stripe with an authenticated message
(1) Sign into your account at https://stripe.com/
(2) Click on the Book icon in the upper right of your dashboard
(3) Select Support from the drop-down menu
(4) Click the Contact us link under Can't find your answer? on the support page
(5) Fill in the contact form
(6) Click Send
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