All payments and transfers are processed through Stripe. For payment support, you must contact Stripe directly.

Stripe must authenticate your communication to discuss any specific details about your account. You will need to be signed into your Stripe account. If you are not, it will prompt you to sign in.

Contents in this article:

  • Send authenticated message
  • Online chat
  • Phone support

Send authenticated message

You can contact Stripe support directly through authenticated message here.  Or follow the steps below.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the top right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Send email button on the Contact us page

(6) Fill in the contact form

(7) Click Send

Online chat

When signed into your Stripe account, you will also have the option to chat with a support representative.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the top right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Start a chart button on the Contact us page

(6) In the chat window, enter your name and ask a question to start the chat

The form will display the anticipated time to expect a chat response from Stripe support.

Phone support

You can relay a message to Stripe support to have them contact you by phone to discuss any issue you are having with your account.

(1) Sign into your account at https://stripe.com/

(2) Click on the Book icon in the upper right of your dashboard

(3) Select Support from the drop-down menu

(4) Click the Contact us link under 24x7 support over email, phone, or chat on the support page

(5) Click the Talk to us button on the Contact us page

(6) Enter your first name and phone number in the form and offer a brief description of your issue

The form will display the anticipated time to expect a return call from Stripe support.


keywords: payments, credit card, funds, transfers, Stripe, support, help, account, contact, refunds, disputes, chargebacks

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