You can add a custom message to the appointment confirmation and reminder emails. This message will also appear on the appointment summary page in the scheduler.

Examples:

  • Custom greeting or thank you
  • Additional business or service information
  • Appointment instructions
  • Links to intake forms, documents, or questionnaires

Contents in this article:

  • Add a custom message
  • Add a custom message for specific services

Add a custom message

(1) Go to Settings > Communications

(2) Scroll down to the Custom Message section

(3) Click the button next to Add a custom message to change it to Yes

(4) In the new field, enter your message

Note: You can preview what your message will look like in the confirmation and reminder emails by clicking the links below the field.

(5) Click Save at the bottom of the page

Add a custom message for specific services

You can add a custom message that is specific to a service that you provide.

(1) Go to Settings > Communications

(2) Scroll down to the Custom Message section

(3) Click the Add button next to Add custom message for specific services

(4) Select your specific service from the drop-down menu

Note: If your message applies to more than one specific service, you can select multiple services from the drop-down menu. To remove a service from the message, click the "x" in the service tile in the Services section..

(5) In the new field, enter your message

Note: You can preview what your message will look like in the confirmation and reminder emails by clicking the links below the field.

(6) (optional) Repeat steps 4 through 6 to add custom messages to each additional service you would like

(7) Click Save at the bottom of the page


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