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Switching from Wix billing to Schedulista billing
Switching from Wix billing to Schedulista billing
To switch billing systems
Matt Tucker avatar
Written by Matt Tucker
Updated over a week ago

Schedulista is a paid subscription service. Subscriptions are month to month with no long-term contract. The service can be cancelled at any time.

For the Schedulista Bookings app on the Wix website service, subscription billing for the single user plan is typically handled by Wix. The app subscription is in addition to any Wix premium services you might have.

You might want or need to switch to Schedulista-direct billing, though, in particular if you need to add more users to your account.

Key points about switching from Wix billing to Schedulista billing

  • Wix billing currently only supports the Single User subscription plan

  • The Schedulista Multi-User subscription plan allows 2-15 total users (or calendars) on your business account. Users are staffmembers with access to your business account, either to provide services or to help with scheduling.

  • Switching billing systems does not affect anything else on your account or with the app on your Wix site

  • You will not lose any settings, client data, or appointments by cancelling your Schedulista subscription through Wix billing and switching systems

  • If your current paid subscription period through Wix billing has time remaining, you will not be charged by Schedulista until your subscription is set to renew

  • Make sure you do not cancel your Wix premium service subscriptions; this is separate from your Schedulista app subscription

If you need to move from Wix billing to Schedulista-direct billing for the multi-user plan, to move off of the Wix platform, or for other reasons, you can make the change in four steps:

Step 1 - Cancel your Schedulista subscription in Wix

(1) Sign in to your Wix account

(2) Click on your username/token in the upper right for your account menu

(3) Select Premium Subscriptions

(4) Scroll through the list of subscriptions to locate your Schedulista Bookings app subscription

Note: The Schedulista Bookings app was formerly known as Book Appointments
Online by Schedulista and may still be listed as such.

(5) Click the three-dot Options button next to the listing

(6) From the options, select Cancel App

(7) On the App Renewal Payments dialog, select Cancel auto renew

(8) Click Submit

Step 2 - Disconnect your account (optional)

This step is optional. If you would like to move your account off of the Wix platform entirely, you will want to disconnect your account. If you just want to switch billing and leave your website as is, then you should skip this step.

(1) Edit your Wix site

(2) Doubleclick on the embedded scheduler to bring up the Settings menu

(3) Click the Disconnect account link to separate your Schedulista account from your Wix account

Step 3 - Convert from Wix billing to Schedulista billing

(1) Sign in to Schedulista

(2) Go to Settings > Users

(3) Click Add User

(4) A notice should appear stating Wix billing does not support multi-user. It will ask you to switch to Schedulista billing. Click OK.

Note: You are not required to add an additional user once you've switched
billing systems. 

Step 4 - Resubscribe to Schedulista

Now that you've switched billing systems, you'll need to enter your billing information in Schedulista to keep your account active beyond your current subscription period.

(1) Go to Settings > Your Schedulista Subscription

(2) Fill in your billing information

(3) Click Save

If you have remaining time on your current paid subscription period through Wix billing, you will not be charged by Schedulista until the date your subscription was next set to renew so that you aren't paying twice for the same time.

Related articles:

keywords: Wix, Wix Billing, subscription, switch, multi-user, multi-provider, plan, add user, move, Schedulista Bookings, Book Appointments Online by Schedulista

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