If clients miss an upcoming appointment or class you can mark them as a "no-show". If you capture credit card info via Stripe, this will also let you easily charge a card on file for a no-show fee.
You can also mark upcoming no-shows in the mobile app.
Contents:
Note about marking upcoming appointments as no-shows
You can only mark an upcoming appointment or attendee in an upcoming class as a no-show if the appointment can no longer be cancelled online by the client.
If your online cancellation policy is set to Client not allowed to cancel, you can mark the client as a no-show at anytime. If your cancellation policy is set to Cancel any time, you will not be able to mark an upcoming appointment as a no-show.
Upcoming appointment
If a client will be unable to attend a single standalone appointment, for whatever reason, you can cancel the appointment and mark it as a no-show.
Credit or debit card on file
If you are taking payments via Stripe, and the client has a credit or debit card on file with your Stripe account, you have the option to charge the client a no-show fee.
Note: If the client previously paid while booking their appointment,
there will not be an option to charge the card on file for a no-show
fee. Instead, you will have the option to refund the client's
payment or not.
(1) Go to the Calendar
(2) Click on the appointment you want to mark to open/edit it
(3a) If the appointment is not a class, click Cancel Appointment
(3b) If the appointment is a class, click X next to the attendee.
(4) Click the No button next to Mark as no-show? to change it to a green Yes
(5)(optional) If you want to charge a no-show fee, click the No button next to Charge card on file? to change it to a green Yes
(6)(optional) Charging the card on file for a no-show fee
If the service has a set price on it, you can choose to charge 100% or 50% of the price of the service or a custom amount.
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