More information: Merging client records
Client records are created and maintained by their email address when clients book online. On occasion, a client might have a typo or use a different email address, creating a duplicate client record. You may find that a client has more than two duplicate records.
It is easy to merge these duplicates into a singe record through the Clients tab to avoid any confusion.
Note about merged information
The client record most recently used or updated will be the top record on your client list when there are duplicate records.
When the records are merged, the contact information from the top record will be used for the combined record. You'll want to make sure that it is correct after the merge. If not correct, edit the combined record to update the contact information.
Merging multiple duplicate records
With more than two client records matching the same name, multiple merge buttons will appear.
As with two duplicate records, the merge button will appear on the lower of two records. When the button is clicked, the record will merge with the one immediately above it.
(1) Click the merge button on one of the lower records
(2) On the prompt, click Yes to confirm the merge
(3) Click the merge button for the remaining records
(4) Confirm the merge
You'll want to confirm that the contact information in the final single record after all multiple records are merged is correct. If not, edit the record to update the contact information.