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Why did I not receive an email for an appointment I set or changed on my calendar?
Why did I not receive an email for an appointment I set or changed on my calendar?

When provider email notifications are sent or not sent

Matt Tucker avatar
Written by Matt Tucker
Updated over a week ago

Provider email notifications are sent to make you aware of an appointment booked with you or when an appointment is changed or cancelled.

Notifications are sent when:

  • A client books or cancels an appointment online

  • Another provider on a multi-user account has access to your calendar and sets, reschedules, or cancels an appointment on your calendar

Notifications not sent for your own calendar

When you are setting, rescheduling, or cancelling appointments on your own calendar, you are not sent notification because you are already aware of the appointment or any changes.


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