For your convenience, if a client has paid for an appointment then cancels online, their payment will be refunded in full. This applies to a full service payment or deposit paid at the time they scheduled their appointment.

As a provider, if you cancel a paid appointment on your or another provider's calendar, it will also trigger a full automatic refund of the payment.

Credit card capture payments

If you've manually created a payment on a captured credit or debit card on file, you will need to manually issue a refund through Stripe. Learn more on this here.



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