Internet browsers use extensions and/or plugins in the background to run various features used on websites. While these are designed to be helpful, sometimes new updates to the extensions or plugins can prove incompatible with certain functionality on various websites.

On occasion, you might find your Schedulista dashboard not working in its normal fashion. Typically, this is related to changes in browser extensions and/or plugins. Using a private window can help determine this.

Contents in this article:

  • Using a private window
  • Opening private windows in various browsers

Using a private window

As a first step for troubleshooting, we recommend opening a private window for your browser. A private window treats the browser like the first time it was installed with no extensions or plugins running.

Using a private window can help determine if the issue is with an extension/plugin or if something is not working properly within Schedulista itself. Extensions and plugins can be disabled if needed.

Opening private windows in various browsers

Each of the most widely used internet browsers refers to a private window in a different way.  Below is how you can open a window in the various browsers.

Google Chrome - Incognito window

Click on the three vertical dot button in the upper right of your browser to open the options menu.  Select New incognito window from the menu.  

You can also use the keyboard shortcut Ctrl-Shift-N.

Mozilla Firefox - Private window

Click on the three line ("hamburger") button in the upper right to open the options menu.  Select New Private Window from the menu.

You can also use the keyboard shortcut Ctrl-Shift-P.

Microsoft Edge - InPrivate window

Click on the three horizontal dots button in the upper right to open the options menu. Select New InPrivate Window from the menu. 

The keyboard shortcut for Edge is also Ctrl-Shift-P.

Apple Safari - Private browsing

Click on File in the top menu bar. Select New Private Window from the menu.

The keyboard shortcut is Command-Shift-N.

keywords: troubleshooting, support, tech support, window, private, incognito, InPrivate, browsing, browser, Google, Mozilla, Microsoft, Apple, Chrome, Firefox, Edge, Internet Explorer, IE, Safari

Did this answer your question?