You can change the email address associated with your user account at any time.

Contents in this article:

  • Changing your email address
  • Address change confirmation email
  • Reset pending change
  • Reset email address for multi-user accounts

Changing your email address

(1) Go to Settings > Users

(2) Click Edit next to the user account you wish to edit

(3) Under the User Account section, click the change link next to your current email address

(4) Enter your new email address in the Change email dialog that pops up

(5) Click Confirm

Address change confirmation email

An email will be sent to the new address. This email will contain an link that you will need to click to confirm the change.

Note: If the change is not confirmed, it will remain in a "pending" status and the original email address will still have to be used to sign in.

Reset pending change

If you are unable to locate the change confirmation email -- check your junk or spam folder -- or the link doesn't work and you can't confirm the change, you'll want to reset your email change.

(1) Go to Settings > Users

(2) Click Edit next to the user account with the pending email address change

(3) Click the change link next to or below the pending email address

(4) Enter your original email address in the Change email dialog that pops up

(5) Click Confirm

Then, you can go through the address change steps up above again.

Reset email address for multi-user accounts

If you are unable to get your email address to change, you can reset your account by removing your existing address and then adding the new address like a new account.  Learn how to reset an email address here.

Note: This option won't be available if you are a single user, or if you are an admin on a multi-user account trying to change your own email address.  Another account admin will have to reset the address for you.


keywords: email address, change, login, user account, remove, reset, reset email address

Did this answer your question?